Who delivers my products to me?

Some products you purchase will be delivered by reliable contracted cargo companies and some products by vehicles of Balkur Tekstil Ürünleri İç ve Dış Tic. Ltd. Şti.. You will be informed on the products you purchased by a confirmation e-mail.

Are all products I ordered available in your stocks?

Balkur Tekstil Ürünleri İç ve Dış Tic. Ltd. Şti.does not keep hundreds of product involved in product portfolio in the inventories. Some products are supplied upon the orders. This approach based on minimum inventory cost results marketing prices of the products ofBalkur Tekstil Ürünleri İç ve Dış Tic. Ltd. Şti.kept at reasonable levels. Even though it is tried to keep product lists updated through a permanent communication with suppliers, some products you ordered may have been out of in the inventories of supplier companies and Balkur Tekstil Ürünleri İç ve Dış Tic. Ltd. Şti may have not been informed by supplier companies on time. In such cases, Customer Services will communicate with you and inform you and the price of the order cancelled or price of the product will be paid you in the same day.

How much shipping cost will I pay?

Customers bear the shipping cost for shopping in Balkur Tekstil Ürünleri İç ve Dış Tic. Ltd. Şti. Shipping cost is automatically calculated by the system according to the deci of products and distance to ship address. Shipping cost of your order will be calculated on page of payment details before completing the shopping.

How can I receive my invoice?

Balkur Tekstil Ürünleri İç ve Dış Tic. Ltd. Şti. delivers all your orders with the bill of lading and invoice as required by the laws. As for gift packs sent by you, your product is delivered to the receiver without specifying the price on bill of loading, and the invoice is subsequently posted to your invoice address.

I want to send a gift. Can I give the invoice address and delivery address separately?

You can specify invoice address and delivery address separately on online shopping form.

How can I follow up status of my order after placing it?

You can follow up status of your order on our Order Follow-up page. info@nazliceylan.comwill inform you via separate informing messages when we receive you order and when your order is sent by cargo.

Is there any delivery restriction?

In accordance with legal regulations and private qualifications of the products, info@nazliceylan.com imposes delivery restrictions specific to certain categories. Delivery of some products can be made only within Kahramanmaraş province.

Didn’t you receive my order?

For any support with your problems related to your order, you can send e-mail to info@nazliceylan.com or you can call our customer representatives on the telephone number (344) 231 23 43. Our customer representatives will take action to solve your problem as soon as we are informed on your problem.

Where can I check my order?

You can check your order using our Order Follow-up page. If you a member of www.nazliceylan.com web site, then you can see all your previous orders on the same page.

Can I change my delivery address after I placed the order?

If your product is not delivered to the courier company, then you can change your delivery address after I placed the order. In this case, you would inform info@nazliceylan.com on your request to change your delivery address by sending information on change of address to info@nazliceylan.come-mail address.

How long does it take to supply a product that is out of the stock?

For the product that is out of the stock, we will get in contact with the supplier company and then you will be informed on delivery time by our Customer Services.